Shipping, Returns & Exchanges
SHIPPING, RETURN & EXCHANGE POLICY
Last updated December 2019
Thank you for joining the BoldFam We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange if your items meet the below criteria. Our return and exchange policy lasts 30 days post purchase date.
We proudly offer free shipping on all orders. We aim to ship out all orders within a week from purchase date, however this timing is subject to delay during certain times and circumstances such as holidays and flash sales.
RETURNS & EXCHANGES
We're happy to offer free exchanges and returns for all eligible US orders. In order for a return to happen, all merchandise in the requested return:
- Must be postmarked within 30 days of it arriving to our warehouse. If item is postmarked past 30 days, you will be issued store credit.
- Must be unworn, unwashed, unaltered
- Must have all tags, including BoldBody hangtags attached where applicable
To return an item, please email customer service at firstname.lastname@example.org and we will provide instructions for a proper return. If the item is eligible for a return/exchange, we will provide a pre-paid shipping label for easy returns.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items cannot be returned for credit or exchanged:
- Icon-ic Leggings (these items may only be returned for store credit)
- Custom Items (Ie: bachelor/bachelorette gear)
- All Sale Items
- Sweatshirts, tanks & tees
- All seasonal items
For defective or damaged products, please contact us at email@example.com below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: